Analyst, Fulfillment Operations job with Tapestry

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

Primary Purpose: The Analyst will lead business processes and reporting in our 2 shift/6 day a week omnichannel fulfillment center in West Chester, Ohio. The Analyst will drive the flow of orders, identify operational improvement opportunities, and provide daily clerical support to the shipping department by verifying and keeping records on inventory of outgoing shipments. They will also create daily reporting and analyze shipment data, as well as partner with operational leaders and third-party vendors throughout the Ohio facility.

Job Title: Analyst, Warehouse Fulfillment (Global Fulfillment and Logistics)

Location: West Chester, Ohio (onsite)

Shift: Monday – Friday

Hours: 1:00pm – 9:00pm ET

This position will report directly to Sr. Director of Fulfillment & Logistics.

The successful individual will leverage their proficiency to…

Coordinate daily tactical planning with onsite leadership, business partners, and third-party teams (Ridge Global) through problem solving and decision-making processes
Collaborates with the fulfillment operations management team to plan and schedule order waves based on factors such as order volume, product availability, staffing levels, and operational capacity; ensure that orders are processed within 24 hours of wave and shipped according to schedule
Create and communicate daily, weekly, and monthly KPI performance metrics and wave activities
Maintain accurate records and provide resolution when needed for incoming and outgoing freight deliveries
Be the main point of contact for freight deliveries, customer service cancellation requests, and Bill of Lading record keeping for second shift
Monitor data to ensure product is moving through fulfillment process in timely manner and create reports as needed
Ability to identify a problem, analyze data, and drive forward with meaningful improvement
Compiles and updates shipping reports
Perform other duties per request or as assigned
Work in an environment with varied noise levels and temperatures

The accomplished individual will possess…

High School diploma or equivalent; college degree preferred
Strong analytical, decision making, problem solving and follow-up skills
Excellent verbal and written communication skills
Proven ability to work and communicate at all levels of the organization
Advanced Word and Excel skills required and experience with a WMS (Korber1) preferred
Ability to work flexible schedule

An outstanding professional will have…

College degree
2+ years’ experience working within retail, wholesale, or ecommerce fulfillment
Ability to manage trends and business changes, while building flexibility within the team
Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business

Our Competencies for All Employees

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Perseverance : Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams : Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

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